Terms & Conditions

Summary Terms and Conditions:

18+ only. Enter between: 29.09.18 & 31.10.18. Normal entry restrictions apply. To Enter: Post on Instagram or post on the Booking.com Facebook page, and tell us in no more than 300 words which accommodation you stayed on a Booking.com trip between 18th November 2017 and 29th September 2018, the position of your hospitality Hero (“Booking Hero”), and what they did to go above and beyond. Make sure to include #BookingHero and if you’re on Instagram, tag @BookingCom and check that your account is public. The Prizes: 1 Main Prize: 1 x €25,000 of Booking.com credit for you and 1 x €25,000 of Booking.com credit for your Booking Hero; and 2 Runner Up Prizes: 1 x €5,000 of Booking.com credit for you and 1 x €5,000 of Booking.com credit for your Booking Hero. Booking.com credit can be used to pay for stays at any Booking.com Partner property that accepts Booking.com wallet credits. Visit www.booking-hero.com for Full Terms & prize details. Promoter: Booking.com B.V, Herengracht 597, 1017 CE Amsterdam, Netherlands

Full Terms and Conditions

  1. This Promotion is only open to those who have made a reservation for an accommodation through Booking.com and have stayed in the subject accommodation between 18th November 2017 and 29th September 2018, who are aged 18 years or over. Participants must be able to provide a Booking.com booking confirmation number associated with their name and the subject property in order to prove their stay.
  2. Entrants must ensure that their participation (including the acceptance of any prize awarded) is lawful in accordance with the laws of the country of which they are a citizen and/or resides. This promotion is void where void under local national laws. The Promoter shall not be taken to make any representations, express or implied, as to the lawfulness of any individual's participation, or as to any other aspect of any Promotion.
  3. The winner is entirely responsible for assessing and paying all applicable federal, provincial, state and local taxes in any respect of the prize received, if any, including any income or withholding taxes. In the event that the Promoter is or may reasonably become obliged to pay any withholding tax in relation to the prize, the Promoter is entitled to deduct such tax from a prize.
  4. Employees of Booking.com and their direct family and anyone otherwise connected with the Promoter are exempt from entering the competition.
  5. Instagram accounts used to enter must be set to public throughout the duration of the Promotion Period.
  6. Promotion Period: 00.01 GMT on 29th September 2018 to 23.59 GMT on 31st October 2018.
  7. To Enter:
    1. Log onto your Facebook or Instagram account (or create one for free);
    2. Ensure your Instagram account is set to public so the Promoter can read your entry and contact you if necessary,
    3. For Facebook, post on the Booking.com Facebook page: www.facebook.com/bookingcom/. On Instagram post the below. Posts should be no more than 300 words.
    4. Tell us the name of the property you stayed at on your Booking.com trip, the position of the staff member who you are nominating as your Booking Hero, and what they did to go above and beyond to make or save your trip. Ensure never to publicly share the name of the Booking Hero. Should you do so, the Promoter reserves the right to delete your entry on Facebook, or if you have posted on Instagram, you will delete said post within a period of one hour of being contacted by the Promoter to alert you to this issue.
    5. It is your responsibility to obtain consent of the Booking Hero to participate in the Promotion.
    6. Include #BookingHero and if you’re on Instagram, tag @BookingCom
  8. Further entry details: One entry per person.
  9. The Prizes:
    1. 1 Main Prize: 2 x €25,000 of Booking.com credit (€25,000 for the entrant and €25,000 for their nominated Booking Hero)
      1. 2 Runner Up Prizes: 2 x €5,000 of Booking.com credit (€5,000 for the entrant and €5,000 for their nominated Booking Hero)
      2. Booking.com credit can be used to pay for stays at any Booking.com Partner property that accepts Booking.com wallet credits.
      3. Credits will be valid for a period of five years from the date that they are credited.
  10. Judging and Winner Selection:
    1. Entrants will be judged down to a longlist out of all valid entries received by the close of the Promotion by the Promoter (at its sole discretion) based on:
      1. Has the entrant demonstrated how the Booking Hero has gone above and beyond to show high levels of hospitality?
      2. Would the experience be unforgettable for both the entrant and the Booking Hero?
      3. Is the entry interesting, engaging and of a high standard?
    2. The longlisted entrants will be notified by message to the social media account used to enter the promotion, to ask for an email address. Correspondence via this email address will be used to verify that the entrant and their Booking Hero are valid participants. Correspondence will also occur with the nominated Booking Hero, who must remain in employment at the subject accommodation in order for the entry to be valid. If a longlisted entrant or their Booking Hero do not respond within 48 hours after first contact, the Promoter reserves the right to disqualify that entrant.
    3. From the final longlist of eligible entrants, the Promoter and an independent party will decide the top three entries, at their sole discretion.
    4. The top three entrants will be flown to a relevant filming location at a time decided during communication with the Promoter. Entrants must be willing and available to travel for a period of 4 days between 1st November 2018 and 15th January 2019, and their Booking Hero must be willing and available for two overlapping days during this travel period.
    5. Entrants and their Booking Hero must be willing and available to travel to Amsterdam for a period of 3 days between 1st January 2019 and 31st January 2019.
    6. Appropriate and suitable travel and/or cancellation insurance will be the responsibility of the winner and their Booking Hero.
    7. From the top three entries, a major prize winner and two runners up will be determined based on vote by a panel of employees of Booking.com.
  11. Travel information:
    1. Airline seats are subject to availability;
    2. The prize for the major prize winner and two runners up will include two return economy class flights to a relevant filming location for them and a guest, two-nights shared accommodation in either a double or twin room including breakfast, transfers to and from the destination airport, and €75 daily allowance;
    3. The prize for the major prize winner and two runners up plus their Booking Heroes will include two return economy class flights to Amsterdam for them and a guest, three-nights shared accommodation in either a double or twin room including breakfast, transfers to and from the airport in Amsterdam, and €75 daily allowance;
    4. Flights may be overnight so recipients may be required to depart or arrive in their home country either side of the specified trip dates;
    5. Tickets are non-refundable and non-transferable;
    6. The winner is subject to the Airline’s published Conditions of Carriage;
    7. Once tickets have been issued, they are only valid for flights, dates and times shown;
    8. Travel must be taken at the stated times; no alternatives are available. Name changes to the flight seats once confirmed are not permitted;
    9. If a booking is cancelled by the winner, no alternative tickets will be issued and for the avoidance of doubt, no compensation and/or refund will be provided;
    10. Flight extras are not included in the prize (flight extras include, but are not limited to, on-board meals and drinks);
    11. The winner and their guest (both entrants and Booking Heroes) will require a passport valid for at least 6 months on date of travel; any necessary visas or travel insurance are the responsibility of the winner and their guest/ and must meet entry requirements. Please note, effective 1 April 2016, all passengers travelling to the USA under the Visa Waiver Program must hold a passport with an integrated chip.
    12. For the avoidance of doubt, the prize does not include travel/transportation, accommodation, food, beverages, souvenirs, gratuities, car parking charges, excess baggage, additional excursions and attractions or any other costs of a personal nature (including spending money) that are not explicitly set out in these terms and conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.
    13. The winner may be required to sign a legal waiver, confidentiality undertaking, assignment of rights and disclaimer of liability as a condition of accepting and partaking in the prize;
    14. Travel and other relevant insurance will be the responsibility of winners and their Booking Heroes;
    15. The winners must inform the Promoter of any wheelchair or any similar access needs;
    16. All medical conditions are required to be detailed in advance of the booking and a doctor’s note may be required;
    17. The Promoter will pay the cost of the standard room plus related room taxes; and
    18. The winner is solely responsible for any additional charges incurred at the hotel during their stay, including, without limitation, costs of meals, drinks, additional nights and services together with related taxes; and a valid credit or debit card will be required to check in to your room and will be used to guarantee any incidentals such as in-room calls or services.
  12. Moderation: The Promoter will reject entries which, in the reasonable opinion of the Promoter:
    1. contains any content that is offensive or could reflect negatively on the name, reputation, or goodwill of the Promoter or any brand partner;
    2. includes trademarks, logos, or copyright material not owned by you or used without the rights owner's prior written permission (including famous names, company names, etc.);
    3. infringes a participant’s rights;
    4. defames, misrepresents, or insults other people or companies, including, but not limited to the Promoter (including its partners); and
    5. promotes any political agenda.
  13. In the event that a property or staff member working at that property has opted out of the promotion or has not provided consent, the Promoter will delete any entries on Facebook relating to that property or staff member working at that property. Entrants agree that should they post on Instagram about a property or staff member working at that property and either have not provided consent or opted out of the promotion, they will delete said post or tweet within a period of one hour of being contacted by the Promoter to alert them to this issue. Entrant understands and agrees to have obtained Booking Hero’s consent to nominate the individual publicly as a Booking Hero.
  14. Prizes will be credited to the winners’ accounts on the 31st of January 2019. If a winner does not have a Booking.com account, an account must be created. Booking.com offers a two factor authentication service to its account holders and strongly recommends that winners make use of this service.
  15. Prizes are non-transferable and no cash or other alternative to the prizes are available in whole or in part. In the event of unforeseen circumstances, the Promoter reserves the right to substitute an alternative Prize of equal or greater value.
  16. The first names and regions of residence and winning entries of the winners can be obtained by sending an email to bookinghero@booking.com which will be available after 31st of January 2019 for 4 weeks.
  17. By entering, winners agree to participate in any reasonable publicity arranged by the Promoter or by its agencies. In order to be confirmed as a winner both the entrant and the Booking Hero must agree to all terms and be available for publicity as reasonably instructed by the Promoter.
  18. By entering this Promotion, all entrants hereby grant the Promoter (or the Promoter’s designee) the exclusive right to film, tape, sound record and photograph all their activities in connection with the Promotion and (if applicable) any prizes. Everything filmed, taped or recorded by the Promoter (or the Promoter’s designee) shall be known as “Footage”. All entrants hereby irrevocably and unconditionally assign to the Promoter with full title guarantee (and by way of present assignment of present and future rights) all intellectual property rights in any Footage throughout the world for the full unexpired period of such rights and all renewals, reversions and extensions of such period as may be provided under any applicable law throughout the world. All entrants hereby irrevocably and unconditionally waive in favour of the Promoter, Booking.com’s affiliates and their licensees, assigns and successors in title, all moral rights in any Footage to which he or she is, or may at any time in the future be, entitled.
  19. By entering the Promotion, entrants give their permission for their entries to be used by the Promoter without further compensation, over and above the award of the prize, in perpetuity for promotion purposes from the date of entry. Copyright of the subject entry or post will remain with the entrant. However, by entering this Promotion, the entrant agrees to the Promoter publishing these entries or posts on their website and possible further use on their website, Facebook, Twitter, Instagram or other social media platforms. They also agree to other possible promotional use in media of the Promoter’s choosing without any further payment, over and above the award of the prize, for up to one year from the date of entry but with appropriate credit given to the original entrant.
  20. If you are a winner of the Promotion, you agree that the Promoter may use your name, image and town or country of residence to announce the winner of this competition and for any other reasonable and related promotional purposes.
  21. By participating in this Promotion, participants will be deemed to have accepted that they are bound by the terms and conditions.
  22. If things go wrong and, despite the Promoter’s best endeavors, they are unable to administer the Promotion fairly or properly, the Promoter and their affiliated companies are not responsible and have the right to cancel or change the Promotion. This will only been done in exceptional circumstances. The Promoter also has the right to disqualify a participant if they tamper or abuse the entry process and they will not be entitled to the prize if they have acted fraudulently or dishonestly.
  23. No liability is accepted for illegible, incomplete or late entries or posts.
  24. The Promoter will use the personal data supplied to Promoter for the running of the Promotion and follow up promotion of the results as set out in these Terms & Conditions. The Promoter may further use personal data for purposes as set out in the Booking.com Privacy Statement www.booking.com/content/privacy, such as for internal analytical purposes, fraud detection and prevention or other compliance or legal purposes as set out in the Booking.com Privacy Statement. The Promoter is the data controller of any personal data received as part of the Promotion. If you have any question or concern about the use of personal data by the Promoter, please contact [bookinghero@booking.com].
  25. All entries must be made directly by the person entering the Promotion.
  26. Bulk entries from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted.
  27. This Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram. You understand that you are providing information to the Promoter and not to Facebook or Instagram. By entering the promotion all participants agree to a complete liability release for Facebook or Instagram. All entries will be subject to Facebook and Instagram’s terms of use which can be found at www.facebook.com and www.instagram.com.
  28. The Promoter fully respects freedom of speech, but prior to entering the promotion, those selected as winners must not have uttered, posted, published or caused to be published by way of press, radio, television or in any social medium, any comments that are likely to discredit or damage the reputation of the Promoter or their product(s) or service(s) or be in breach of the rules of the relevant media. In addition winners must not do so during the life of the promotion. If, the Promoter, in its absolute discretion, decides that a winner has breached this condition, that winners entitlement to the prize may be cancelled and a substitute winner chosen on the same basis as the original winner.
  29. The Promoter may refuse to award a prize, or seek its recovery, in the event of an entrant's fraud, dishonesty or non-entitlement under these terms and conditions.
  30. Winners are prohibited from selling their Booking.com Wallet credits. Should Booking.com learn that a winner is selling their credits, Booking.com reserves the right to disable these credits.
  31. The Promoter cannot accept any responsibility for any damage, loss or injury suffered by any entrant entering the Promotion or as a result of accepting or participating in any prize.
  32. The decision of the Promoter shall be final and no correspondence will be entered into.
  33. These terms and conditions are governed by English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Promoter: Booking.com B.V, Herengracht 597, 1017 CE Amsterdam, Netherlands